AskAIAnything
Conversational analytics over live consolidated data. Omnichannel customer chatbot with AI assistance. Internal knowledge base per department. One inbox for everything.
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Natural language queries over live consolidated data. Get answers, charts, and recommendations instantly.
Omnichannel Customer Chat
Shopify, WhatsApp, Instagram, Messenger, mobile — one unified inbox with AI assistance.
Internal Knowledge Bot
Per-department knowledge base (Support/Dev/HR) on secure vector DB. AI-first responses.
Human Handoff
AI handles routine questions. Complex issues route to your team. Seamless escalation.
The Problem: You're Always in the Loop
You field customer questions constantly. "What's my order status?" "When will I get a refund?" "How much will shipping cost?" Every email is a context-switch away from scaling your business.
Your team writes responses manually. Inconsistent tone, slow response time, human error. Customers wait hours for answers to questions they could get in seconds.
Ask AI Anything — Conversational Analytics
Type natural language questions. Get instant answers backed by live data:
• "What's my profit this week?" → $8,240 across all channels
• "When is my next PO due?" → 3 days (ABC Suppliers)
• "How many stockouts did I have last month?" → 4 SKUs for 2–3 days each
• "Which product underperformed vs forecast?" → Chart showing top 5 misses
• "What's my Customer Acquisition Cost on Shopify?" → $18.50 vs $14.20 on Amazon
No dashboards to navigate. No SQL queries. Natural language → instant answer.
Omnichannel Customer Chatbot — One Inbox
Messages from Shopify, WhatsApp, Instagram DM, Messenger, and your mobile app all land in one inbox. Hilal AI reads each message and:
1. Understands context (order history, previous conversations)
2. Drafts an AI response (tone: your brand, informed by your FAQ)
3. You approve and send, or edit before sending
Common questions (order status, shipping, returns) get instant answers. Complex issues (custom requests, complaints) route to your team with full context.
No Channel Switching
Every message in one app. No jumping between Shopify, WhatsApp, Instagram. One inbox, one interface.
Brand Voice
Hilal learns your tone from past responses and FAQ. AI-drafted replies match your brand voice.
Internal Knowledge Bot — Per-Department
Your Support, Dev, and HR teams have custom knowledge bases. Employees ask questions in Hilal:
• Support: "What's our return policy?" → instant answer from your policy doc
• Dev: "What's the API rate limit?" → pulls from your internal API docs
• HR: "How much vacation do I get?" → retrieves policy from HR handbook
Knowledge is stored on a secure vector database. Employees never leave Hilal to look things up. Faster onboarding, fewer repeated questions.
Secure Vector DB
Sensitive data (HR policies, salary ranges, customer PII) is encrypted and isolated per department.
Auto-Updated
Link your knowledge sources (Notion, Google Docs, confluence) and Hilal keeps the bot updated.
Seamless Human Handoff — AI Knows When to Ask
Hilal AI knows its limits. If a customer request requires human judgment or custom logic, the AI escalates:
• Customer asks for a custom discount → "I'm connecting you to our support team. One moment."
• Complaint about product quality → routes to Support with full context
• Shipping issue AI can't resolve → alerts your team with one-click response options
Handoff is seamless. Customer doesn't repeat themselves. Your team gets context on first glance.