Handle every conversation. Automate every workflow. Never lose a customer to a bad handoff.

Hilal AI gives you agents that resolve, not just respond, and workflows that take action inside the conversation. For e-commerce and SaaS teams that compete on customer experience.

Free plan available · No credit card required · 2-minute setup

4.9on G2 · from 320 reviewsSOC 2 Type IIGDPR ready10,000+ teams
Sound familiar?

Three reasons your customers still end up calling your team.

These aren't edge cases. They're the reason most teams end up back where they started.

01
It answered the question. It didn’t solve the problem.

Every response ended the same way, like "here’s an article" or "please contact our team." The customer still had to do the work. The ticket was still open.

02
The AI was blind to everything outside the chat window.

No CRM. No order history. No idea what the customer had done before. Every conversation started from zero, even if the customer had been with you for three years.

03
We ended up maintaining the bots instead of running the business.

One bot per team. One for support, one for sales, one for onboarding. Each with its own prompts, its own tooling, its own failure modes. The overhead never stopped.

So we built two things

Two products that fix all three.
Start with either; most teams use both within a month.

Not a chatbot builder. Not a helpdesk. Two focused tools that do one job each, and do it completely.

Support agent · live● Online
H
Hi, I can see your account and order history. What can I help you with?
My order from last week never arrived
H
Order #4821 (delayed 2 days at the carrier). I can issue a refund or ship a replacement today.
Refund ready to issue
AI Agents

Agents for the conversations.

An AI agent that connects to your CRM, OMS, and every tool your team uses, then takes real action inside the conversation. It doesn't answer and hand back. It finishes the job.

Fixes problem 01: it resolves, not just responds
Fixes problem 02: connected to every system from day one
Learn about AI Agents
New support conversation
↓
Classify intent + read CRM
↓
Resolve
or
Route
or
Escalate
↓
Logged · closed · done
AI Workflow Builder

Workflows for the long tasks.

A visual canvas where you build multi-step business logic once and let it run forever. Order processing, lead routing, cart recovery, and escalation flows. Drag, drop, branch, and retry. One platform for every team.

Fixes problem 03: one platform replaces the bot graveyard
Explore the Workflow Builder
What's inside

Everything your team needs.
Nothing you have to wire together.

Hilal AI ships with the three things that make agents actually useful: a workflow builder, deep integrations, and pre-built automations that take real action.

01
Visual Workflow Builder

Build multi-step business logic visually. Drag a trigger, drop an action, add a branch. No meetings with engineering. No months of setup. Works for business owners who hate code and developers who love TypeScript.

100+ pre-built actions out of the box
Custom TypeScript for developers who need it
Every run logged and replayable, not a stack trace
Agents can call workflows and workflows can call agents
Explore the builder
02
50+ integrations, all inside the conversation

Your customer never leaves the chat to get help. Calendly bookings, Stripe payments, Slack escalations, and Notion updates, all triggered inside the conversation, not after it.

WhatsApp, Facebook, Slack, email forwarding
Shopify, Amazon, Stripe, HubSpot, Salesforce
Email forwarding (transcripts sent automatically, unique to Hilal)
Any custom tool via HTTP action in 2 minutes
See all integrations
03
Pre-built business automations

Don't build from zero. Start from a proven automation, connect your tools, and go live in minutes. Built for the work e-commerce and SaaS teams actually do, rather than theoretical use cases.

Order tracking, refund flows, cart recovery
Lead routing, qualification, onboarding sequences
Runs 24/7, so your team focuses on what needs a human
Browse automations
Trigger
Customer sends message
↓
Action
Read CRM + classify intent
↓
Branch
Resolve
or
Route
or
Escalate
↓
Done
Logged · closed · done
Last runResolved · 1.2s
WhatsApp
Calendly
Slack
Email fwd
Notion
Shopify
Stripe
Zapier
Facebook
Customer asks about an order → agent pulls live Shopify order data, shipment status, and product details in real time.
Order tracking + refund flowE-commerce
Customer asks about their order → agent reads OMS → sends live tracking → if delayed and eligible, issues refund automatically. Customer gets a resolution in under 30 seconds. Zero human steps.
Abandoned cart recoveryE-commerce
Customer abandons cart → Hilal sends a personalised message via WhatsApp or email → offers a time-limited discount → recovers the sale inside the conversation. No third-party recovery tool needed.
Lead routing + qualificationSaaS
New inbound lead → agent asks 3 qualifying questions → scores intent → routes to the right sales rep via Slack with a full context summary. Leads at 2am get qualified before your team wakes up.
Churn prevention + plan upgradeSaaS
User hits usage limit or signals cancellation intent → agent detects it → presents the right next plan → processes the upgrade in Stripe → confirms in the chat. No sales call, no lost revenue.
Use cases

Built for your industry. Not just your inbox.

Click a tab to see how Hilal AI handles the specific work your business runs on.

From "where is my order" to "your replacement ships tomorrow."

Your support queue is 80% the same five questions. Hilal AI handles all of them end-to-end without a human touching it. Works on Shopify, Amazon, and WooCommerce, not just one platform.

  • A customer with a delayed order gets a resolution, not a ticket number
  • A cart abandoned on Tuesday gets recovered on Wednesday morning
  • A refund request is processed in seconds, not working days
  • Your team handles edge cases. Hilal AI handles everything else.
Typical outcomes
42%
reduction in support tickets
6.1×
ROAS on cart recovery
Figures are directional, based on customer-reported averages. Individual results vary.
“The first week we shipped an agent to production, my ops lead Slacked me: that's the first time automation hasn't made my job harder.”
Dominic Patel, Director of Operations · Harvest Logistics
Estimate the impact

How much will Hilal AI save you?

Move the sliders. We picked defaults on the conservative side so you'd trust the number at the end.

Conversations across email, chat, voice.
Share of tickets an agent fully handles without a human.
For context only — affects hours-saved allocation.
Projected annual impact
$858K
saved per year · $71K / month
Hours returned / mo
984
≈ 6.2 FTE
Cost / ticket
$1.54
was $7.50
Current spend
$90K
per month
With Hilal AI
$19K
per month
The $7.50 number is from Forrester's 2023 benchmark for blended B2C support cost — wages, tooling, overhead. $0.35 is what our customers report on average for cost per ticket resolved by Hilal AI. Escalations still take human time, so we weight them at 40% of a full ticket. You can swap any of these for your own numbers once you sign up.
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