They act inside your real tools
Connected to Shopify, Stripe, WhatsApp, Slack, Calendly and 50+ more. The agent doesn't just reply. It cancels the order, issues the refund, books the meeting.
AI Agents
Agents that finish the job. Not just answer the question.
Hilal AI agents connect to your real tools, take action inside the conversation, and hand off to humans when they should. For e-commerce and SaaS teams that need resolution, not just replies.
Free planNo credit card5-minute setup
What is an AI agent?
A teammate that can plan, decide, and act.
An agent is an AI that can read context, pick the right tool, take the action, and verify the result, not just return text. It's the difference between a search engine and an assistant who goes and does.
In Hilal AI, every agent has a persona, a toolbelt, and guardrails, so you can scale judgment, not just throughput.
Chatbot
- Answers questions
- One turn at a time
- Lives in a chat window
- Hands off quickly to a human
AI Agent
- Completes outcomes
- Plans across many turns
- Acts inside your tools
- Escalates only when it should
Why Hilal AI agents
Three things other agents don't do.
Most AI agents answer the question. Hilal AI agents finish the job.
You choose the model. You control the cost.
Run GPT-4o for complex cases, DeepSeek V3 for high-volume routine support. No other agent builder lets you do this. Your costs don't explode as you scale.
They know when to hand off
Built-in human escalation natively, not via Zapier workarounds. Full context transferred in 0.8 seconds. Your customer never repeats themselves.
Agent templates
Start from a proven template. Ship in 5 minutes.
Pre-built agents for every role. Customize the voice, tools, and guardrails to fit your operation.
Industry
Use Case
Customer Service Agent
Resolve, don't just respond.
Use this template
Sales Agent
Turns inbound conversations into qualified pipeline without a rep on standby.
Use this template
Technical Support
Grounded in your docs, not hallucinated.
Use this template
HR Agent
Handles policy questions, PTO requests, and onboarding FAQs, so your HR team focuses on the people stuff.
Use this template
Marketing Agent
Drafts in your voice, researches on your brief, ships on your schedule.
Use this template
Custom Agent Builder
Describe the role. Ship it.
Use this templateDemo conversations
Pick a persona. Watch it work.
These show how a Hilal AI agent handles typical conversations. In production, your agent responds against your real data in under a second.
Support Agent
Live · avg 0.8s response
Agents that coordinate
Agents that work like a team.
One agent rarely does the whole job. In Hilal AI, agents hand off context to each other the way a good CS team hands off a ticket, with history, notes, and a clear next step.
- Sales hands a qualified lead to Onboarding with full CRM context.
- Support detects a product gap, opens a Linear ticket, and notifies PM.
- HR triages a sensitive PTO case to a human with a pre-filled summary.
UserCustomer DM, email, or voice
SalesQualifies and routes
OnboardingActivates new accounts
SupportResolves operational issues
HumanEscalates only when needed
Full context and history passed at every handoff. Your customer never repeats themselves.
What teams use this for
The work Hilal AI agents handle every day.
Three real scenarios. Names withheld while we're in early access.
Shopify fashion brand · 3,000 orders/mo
Support agent handling returns and tracking
Before
support team handling every ticket manually
After
agent resolves refunds, exchanges, and tracking in under 30 seconds without a human touching it
~70%
of tickets handled automatically
Directional estimate based on Gorgias 2024 benchmark data
B2B SaaS · 60-person team
Sales agent qualifying inbound leads 24/7
Before
SDRs triaging leads manually, 4hr average response
After
leads qualified and routed to Slack in under 60 seconds, even at 2am
<60s
lead response time
Directional estimate based on Intercom 2024 data
Amazon FBA seller · multi-SKU
Customer service agent across WhatsApp + email
Before
two separate inboxes, missed messages on busy days
After
one Hilal agent handling both channels, escalating only when needed
1 inbox
every channel unified
Based on Hilal AI platform capability
We're in early access. Real customer names and metrics will be published as they come in.
Questions we hear most
FAQs about AI Agents.
A chatbot returns an answer. An agent takes an action: reads your CRM, places the call to your API, updates a record, verifies the outcome, and escalates if stuck. The difference is intent: answers vs outcomes.
Every agent has a confidence threshold. Below it, the agent routes to a human with a full transcript and a proposed next step, instead of hallucinating. You set the threshold per persona.
Yes, on Business and Enterprise plans, you can route specific agents to OpenAI, Anthropic, Google, AWS Bedrock, or a private model running in your VPC. We recommend our default routing for 95% of cases.
50+ native integrations (Shopify, HubSpot, Zendesk, Stripe, Salesforce, Slack, Twilio, and more) and a generic REST action. If you have an API, your agent can use it.
No. Your data is never used to train foundation models. Agent-specific fine-tuning (on Business+) uses only your tenant data and stays within your workspace.
Most teams ship a first production agent the same day they sign up. Mid-market rollouts (with integrations and security review) run 2–4 weeks. Enterprise with VPC typically 4–8 weeks.
Agents detect language per message and respond natively in 100+ locales, including voice. You can also pin an agent to a specific language.
Ready to ship agents in production
Your first agent. Live today.
Free forever plan. Five-minute setup. If an agent can't do the job, you get a human-ready escalation, not a hallucination.
No credit cardFree forever planCancel anytime