InstagramDMSupport
Answer customer DMs on Instagram from Hilal. AI-powered responses. One unified inbox with WhatsApp, Messenger, and email. Never miss a message.
Start Free TrialInstagram DM Support
Answer customer DMs directly in Hilal. No switching apps.
AI-Powered Responses
Bot handles common questions. Agents take over complex issues.
One Unified Inbox
Instagram DM + WhatsApp + Messenger + email — all in one place.
Instant Customer Engagement
Real-time response on the platform your audience loves.
Pain: Instagram DMs Pile Up, Customers Move On
Your audience lives on Instagram. They slide into DMs with product questions, order status checks, and complaints. You miss them because you're not checking DMs every minute.
Result: lost sales, bad reviews, frustrated customers.
Instagram DM via Meta Platform
Hilal connects to your Instagram business account via Meta Platform.
• Inbound/outbound direct messages in one dashboard
• Real-time notifications — never miss a message
• Full conversation history stored in Hilal
• Works seamlessly with Messenger and WhatsApp (same Meta backend)
One Inbox: Instagram + WhatsApp + Messenger + Email
All customer messages route to one Hilal inbox, regardless of channel.
• Customer DMs you on Instagram → appears in same thread as their WhatsApp chat
• Reply once → message goes to the correct channel
• Never lose conversation history across channels
• Your agents see one unified view of each customer
AI-First Support with Instant Agent Handoff
Every Instagram DM lands in Hilal.
• **Product questions**: AI answers instantly with product details
• **Order status**: AI looks up shipping info, responds
• **Complex issues**: AI escalates to agent; customer sees response in Instagram DM immediately
• **Complaints**: Agent takes over with full context from prior messages