FacebookMessengerSupport
Meta Platform integration for Messenger real-time messaging. AI-first support. One unified inbox with WhatsApp and Instagram. Reach 1B+ active users.
Start Free TrialReal-Time Facebook Messenger
Connect your business Facebook page. Meta Platform integration handles inbound/outbound instantly.
AI-First Customer Support
Bot answers product questions and order status. Human agents take complex issues.
One Unified Inbox
Messenger + WhatsApp + Instagram DM + email — all together. No context-switching.
Instant Responses
Webhook-based. Real-time. Never make customers wait.
Pain: Customers on Messenger, You on Seller Central
Facebook Messenger reaches 1B+ active users. Your customers message you there — but you're checking Seller Central and your email. Messages pile up. Responses slow.
Managing Messenger separately from other channels = fragmented support experience.
Meta Platform Integration: Direct Messenger Connection
Hilal connects your business Facebook page via Meta Platform.
• Inbound/outbound messaging in real-time
• Webhook-based delivery — instant
• Conversation history stored in Hilal
• Works on Facebook Pages and Instagram (same Meta backend)
One Inbox: Messenger + WhatsApp + Instagram + Email
All Meta channels (Messenger, Instagram DM, WhatsApp) route to one Hilal inbox.
• Customer messages on Messenger → same thread as their WhatsApp chat
• Reply once → routed to correct channel automatically
• Full conversation history never fragments
• Agents never ask "did you write to us on Messenger or Instagram?"
AI Handles Routine, Agents Handle Complex
Every Messenger message lands in Hilal.
• **Product questions**: AI pulls product info, responds instantly
• **Order status**: AI looks up order, sends tracking
• **Returns**: AI escalates to agent; customer stays in same chat
• **Complaints**: Agent takes over with full context