WhatsAppBusinessAI Support
Meta Cloud API integration for real-time messaging. AI handles routine queries. Agents take over complex issues instantly. No more drowning in threads.
Start Free TrialReal-Time Messaging via Meta Cloud API
Connect your WhatsApp Business account. AI handles inbound/outbound instantly.
AI-First, Human-Ready
Bot answers routine queries. Complex issues route to agents with one click.
One Inbox for Every Channel
WhatsApp + Messenger + Instagram DM + email + your own widget — all together.
No Missed Messages
Webhook-based delivery. Real-time. No polling. Never miss a customer.
Pain: Drowning in WhatsApp Threads, Slow Replies Kill Conversions
Ecommerce sellers live in WhatsApp. Customers message order status, shipping, product questions. Your team is drowning in threads. Slow replies (hours, sometimes days) kill conversions — customers buy from competitors.
Managing WhatsApp alone (no integration with your CRM or store) = context-switching nightmare.
Meta Cloud API: Direct WhatsApp Business Integration
Hilal connects your WhatsApp Business account via Meta Cloud API.
• Real-time inbound/outbound messaging
• Webhook-based delivery (not polling) — instant
• Template messages for order updates, shipping confirmations
• Session-based conversations (24-hour window for replies)
• Message history stored in Hilal (never lose context)
AI Answers First, Agents Hand Off Seamlessly
Every WhatsApp message lands in Hilal. AI reads context (customer order, previous chats) and drafts a reply.
• **Routine queries**: "Where's my order?" AI answers with tracking link + ETA
• **Product questions**: AI pulls product data, answers instantly
• **Returns/complaints**: AI escalates to agent immediately; customer never knows it wasn't human
• **Complex issues**: Agent takes over, sees full context, responds from same thread
One Inbox: WhatsApp + Messenger + Instagram + Email + Chat Widget
All customer messages flow to one Hilal inbox.
• Customer writes WhatsApp: you see it alongside their Messenger message and email
• Reply once, response goes to the right channel
• Conversation history never fragments (all in one thread in Hilal)
• No more "did they reach out on WhatsApp or Instagram?"
Webhook-Based, Never Lose a Message
Meta webhooks push messages to Hilal in real-time. Not polling. Not delayed.
• Instant delivery — customer knows you're responsive
• Failed delivery retries (Meta queues on their end, we process immediately)
• Message status tracking: sent, delivered, read
• Never apologize for a late reply again